Refunds Policy
1. Operational Standard
At Vitalogy, we build high-signal manuals, online courses, and digital tools designed for immediate, practical application. Because our deliverables consist entirely of digital content, intellectual property access, and direct service time, we maintain a clear and simple policy regarding refunds and cancellations.
2. Digital Products, Books & Courses
- Final Sale: All digital products—including downloadable PDFs, digital books, video courses, downloadable manuals, and software outputs (such as The 168 Diagnostic Audit results)—are final sale and non-refundable once access is granted or files are made available for download.
- Immediate Access: Upon completing your transaction, you receive instant access to our proprietary intellectual property and operational frameworks. Because digital files and course materials cannot be “returned,” we do not offer refunds, exchanges, or store credits once a purchase is complete.
- Technical Support: If you experience technical issues downloading your files, logging into your course portal, or accessing your purchased materials, please reach out via our contact form. We will ensure you receive full, functional access to your deliverables.
3. Consultations & Direct Services
- Cancellations & Rescheduling: Direct consultations and coaching sessions require advanced schedule allocation. Requests to cancel or reschedule a session must be submitted at least 48 hours prior to the scheduled appointment time to receive a full refund or rebook without penalty.
- Late Cancellations & No-Shows: Cancellations made within 48 hours of a scheduled session, or missed appointments, are non-refundable.
4. Questions & Support
If you have any questions regarding your digital orders, course access, or consultation bookings, please contact us directly through the support form on our website.